Terms & Conditions

Last updated: September 2026

1. About Us

This website is operated by AK ECOMMERCE LTD, trading as Angeliki Phos.

AK ECOMMERCE LTD is a company registered in England and Wales under company number 17488419, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Throughout these Terms, “Angeliki Phos”, “we”, “us” and “our” refer to AK ECOMMERCE LTD trading as Angeliki Phos.

You can contact us at ADMIN@ANGELIKIPHOS.CO.UK.

By using our website or purchasing from us, you agree to these Terms & Conditions.

2. Our Products

Angeliki Phos creates and sells candles and related products.

We take reasonable care to display and describe our products accurately. However, colours may appear slightly different depending on your device or screen settings.

Our candles are made in small batches. As a result, minor variations in appearance may occur between products. These variations do not necessarily constitute a defect.

All products are subject to availability.

3. Product Safety and Candle Care

Candles are open-flame products and must be used responsibly.

Please read and follow the safety information and candle-care instructions supplied with your product and displayed on our website.

Never leave a burning candle unattended. Keep burning candles away from children, pets, draughts and flammable materials. Always place candles on a stable, heat-resistant surface.

Customers are responsible for following the safety and usage instructions supplied with the product.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so.

4. Prices

All prices are displayed in pounds sterling (GBP).

The total price of your order, including applicable delivery charges, will be shown before you complete your purchase.

If we discover an obvious pricing error after an order has been placed, we will contact you before processing the affected order.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation by email.

We reserve the right to decline or cancel an order where reasonably necessary, for example where a product is unavailable, there has been an obvious pricing or listing error, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the relevant amount.

Please check the information you provide during checkout carefully before placing your order.

6. Payment

Available payment methods will be displayed during checkout.

Payment must be successfully authorised before an order can be processed.

By submitting an order, you confirm that you are authorised to use the payment method provided.

7. UK Delivery

We currently deliver within the United Kingdom only.

Available delivery methods, applicable charges and estimated delivery times will be displayed during checkout.

We aim to dispatch orders within the timeframe stated on our website. Delivery estimates are estimates unless we expressly agree otherwise.

Where required by applicable consumer law, goods will be delivered within the legally required timeframe unless a different delivery period has been agreed with you.

Please ensure that your delivery address is complete and accurate when placing your order.

8. Your Right to Cancel

If you are a consumer purchasing online, you generally have the right to cancel your order without giving a reason within 14 days after the day on which you receive the goods, subject to any applicable legal exceptions.

To exercise your right to cancel, you must clearly inform us of your decision within the cancellation period by contacting us at:

ADMIN@ANGELIKIPHOS.CO.UK

After notifying us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after notifying us of your cancellation.

You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functioning. If a product has been handled beyond what is reasonably necessary and this results in a reduction in its value — for example, where a candle has been lit, burned, used or otherwise materially altered — we may make an appropriate deduction from the refund to reflect the reduction in value, where permitted by law.

Unless the goods are faulty, damaged, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.

This cancellation policy does not affect your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

Further information about returns, including how to arrange a return, is provided in our Returns & Refund Policy.

9. Refunds Following Cancellation

Where you validly exercise your statutory right to cancel, we will refund payments due to you in accordance with applicable consumer law.

Where applicable, this includes the cost of our least expensive standard delivery option.

If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery option.

We may withhold reimbursement until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.

We may make a deduction where permitted by law if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

10. Faulty, Damaged or Incorrect Products

We are under a legal duty to supply goods that conform to the contract.

Nothing in these Terms affects your statutory consumer rights.

If your order arrives damaged, you receive an incorrect product, or you believe a product is faulty, please contact us at ADMIN@ANGELIKIPHOS.CO.UK with your order number and details of the issue.

We may request photographs or other reasonable information to help us investigate the problem.

Where you have a statutory right to a remedy, we will provide the appropriate remedy in accordance with applicable consumer law.

11. Returns

Please read our separate Returns & Refund Policy for information about requesting and returning products.

Products should be returned appropriately packaged to reduce the risk of damage during transit.

Your statutory rights are not affected by our Returns & Refund Policy or these Terms.

12. Intellectual Property

The content of this website, including the Angeliki Phos name and branding, original text, graphics, photographs, designs and other original content, belongs to us or is used by us with permission, as applicable.

You may not reproduce, distribute or commercially use our protected content without permission, except where permitted by law.

13. Website Use

You must not misuse our website, knowingly introduce malicious or harmful technology, attempt to gain unauthorised access to the website, or use the website for unlawful purposes.

We may suspend or restrict access where reasonably necessary to protect our website, customers or business.

14. Our Liability

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory rights as a consumer.

15. Personal Information

We process personal information in accordance with our Privacy Policy.

Please read our Privacy Policy for information about how we collect, use, store and share personal information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time, for example to reflect changes to our business, website or applicable law.

The Terms applicable to an order will be those in effect when the order is placed.

17. Governing Law

These Terms are governed by the applicable laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights available under the laws applicable where you live.

18. Contact Us

If you have any questions about these Terms or an order, please contact:

Angeliki Phos
Operated by AK ECOMMERCE LTD
Email: admin@angelikiphos.co.uk
Company number: 17488419
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom