Refund policy
Return & Refund Policy
Last updated: September 2026
We hope you love your Angeliki Phos order. If you change your mind or experience an issue with your order, please read the information below.
1. Change-of-Mind Cancellations and Returns
If you are a consumer purchasing online, you generally have the right to cancel your order without giving a reason within 14 days after the day on which you receive your goods, subject to any applicable legal exceptions.
To exercise your right to cancel, you must clearly inform us of your decision within the cancellation period by contacting:
After notifying us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after notifying us of your cancellation.
Please contact us before returning your order so that we can provide the appropriate return instructions and return address.
2. Condition of Returned Products
You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
If a product has been handled beyond what is reasonably necessary and this results in a reduction in its value — for example, where a candle has been lit, burned, used or otherwise materially altered — we may make an appropriate deduction from the refund to reflect the reduction in value, where permitted by law.
Where possible, please return products securely packaged and with their original packaging.
Nothing in this section affects your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.
3. Return Postage
For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods to us.
We recommend using an appropriate postal service and obtaining proof of postage.
Different rules may apply where goods are faulty, damaged, incorrect or otherwise do not conform to the contract.
4. Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives.
If your candle or another item arrives damaged, you receive the wrong product, or you believe an item is faulty, please contact us as soon as reasonably possible at:
Please include your order number and, where possible, photographs showing the issue or damage. This will help us investigate and resolve the matter quickly.
Nothing in this policy limits or excludes your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
5. Refunds
Once we receive your returned goods, we will inspect them and process any refund due to you in accordance with applicable consumer law.
For a valid cancellation, we will reimburse payments due to you, including the cost of our least expensive standard delivery option where required by law.
If you chose a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional delivery cost.
We may withhold reimbursement until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.
Where permitted by law, we may make a deduction from the refund for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
After we issue a refund, your bank or payment provider may require additional time to process it.
6. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, you may return an eligible item in accordance with this policy and place a new order.
7. Your Statutory Rights
Nothing in this Return & Refund Policy affects your statutory rights as a consumer.
8. Contact Us
For cancellations, returns, damaged orders or refund enquiries, please contact:
Angeliki Phos
Operated by AK ECOMMERCE LTD
Email: admin@angelikiphos.co.uk
Return address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom